Report a fraud incident

What has happened?

Select all of the situations that apply to you. If you're not sure, choose the closest match — you can add more detail later.

Select all that apply.

An application has been made in my name by an unknown third party. An unauthorised credit or debit card has been opened in my name.

Bank and account details

If you have received a letter or notification, the reference number helps us match your report faster.

Select bank

Choose the bank or lender the application or account relates to.

Product type

Premier Account Student Account Standard Current Account Credit Card

Bank / Cifas reference number (optional)

You'll find this on any notification letter or email you have received.

Your details

We use these details to verify your identity and match you to records held by the bank.

Full legal name

As it appears on your ID or official documents.

Date of birth

For example, 31 3 1980

Day

Month

Year

Current UK address

Enter your postcode, then select your address from the list.

Postcode

Address line 1 Address line 2 (optional) Town or city

Have you moved in the last 3 years?

Yes No

Email address

We'll use this to send you updates about your report.

Mobile phone number (optional)

UK mobile number, for example 07700 900123. Leave blank if you do not have one.

Sensitive card details & documents

These details let the bank deactivate the fraudulent account immediately. Everything you enter here is encrypted end-to-end and used only for that purpose.

Fraudulent card details

Enter the card number, expiry date and security code exactly as they appear on the fraudulent card or notification.

Card number (long number)

Expiry month

Expiry year

CVV

We'll show this as: •••• •••• •••• ••••

Telephone banking PIN (telepin)

If you have received a telephone banking PIN for the fraudulent account, enter it here. This is used only to trigger deactivation.

Supporting documents (optional)

Upload a credit report screenshot, a police or Action Fraud reference letter, or a bank notification letter. This helps the bank verify your report faster.

Drag and drop files here, or browse your device

Any file type · maximum 10MB per file

Check your report

Please review the information below. You can go back and change anything before you submit.

Declaration I confirm that the information I have provided is true and accurate to the best of my knowledge. I understand that this report will be shared securely with the bank or lender I have selected, and that submitting false information may be a criminal offence. I authorise Cifas and the selected organisation to use these details to investigate the fraudulent account and, where appropriate, request its closure.

Report a fraud incident

What you'll need

What has happened?

Bank and account details

Your details

Sensitive card details & documents

Only enter details that relate to the fraudulent account

Check your report

Your report has been submitted

What happens next

Cifas Support